Refund policy

Please note: We currently do not offer returns, refunds or exchanges. Refunds are at our discretion only (if item has arrived damaged or the wrong item has been sent).

To request a refund, you can contact us at enchantedvibecreations@gmail.com.

✨️ You'll need to provide proof of purchase.

✨️ We will notify you once we’ve received a request for your return (due to damage only or if you have been sent the wrong items) and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please allow us 24 hours to respond to your refund request.

Please do not return your order to us. 

You can always contact us for any returns questions at enchantedvibecreations@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

Exchanges
We currently do not offer exchanges.

We appreciate your understanding regarding our current policy. Please know that we strive to ensure all items arrive in excellent condition. Should you encounter any issues with a damaged item upon arrival, we will review each case individually. Our aim is to provide a satisfactory experience for all our valued customers. We thank you for your continued support. 🫶